Terms of service

These Terms of Service (“Terms”) constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you”), and We Are All Melt Here Ltd (“MELT”, “we”, “us”, or “our”), concerning your access to and use of the website https://meltjewellery.co.uk, as well as any related services, media, mobile websites, or applications (collectively, the “Site”).

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with all of these Terms, you must discontinue use immediately.

We may update these Terms from time to time. Changes will be indicated by updating the “Last Updated” date. Your continued use of the Site constitutes acceptance of any revised Terms.

1. ELIGIBILITY

The Site is intended for users who are at least 13 years of age. Users who are minors in their jurisdiction (generally under 18) must have parental or guardian permission to use the Site.

By using the Site, you represent and warrant that:

  • You have the legal capacity to enter into these Terms;

  • You are not under the age of 13;

  • If under 18, you have parental permission to use the Site;

  • You will not use automated systems to access the Site; and

  • Your use of the Site complies with all applicable laws.

2. INTELLECTUAL PROPERTY

All content on the Site—including text, images, designs, software, logos, and trademarks—is owned or licensed by MELT and protected by intellectual property laws. You may only access and use the Site and its content for personal, non-commercial purposes.

You may not copy, reproduce, distribute, modify, or exploit any content without prior written consent from MELT.

3. PRODUCTS AND PURCHASES

We strive to present product information accurately, but we do not guarantee that colours, features, specifications, or other details are error-free. Products are subject to availability, and we reserve the right to discontinue any product at any time.

Payment:

  • Accepted methods: Mastercard, Visa, American Express, PayPal.

  • All payments are in British Pounds.

  • You agree to provide accurate, complete, and current payment information.

Order Limits: We may limit or cancel orders at our discretion to prevent fraud or abuse.

Return Policy: All sales are final. No refunds will be issued.

4. USER CONTENT AND CONTRIBUTIONS

You may submit suggestions, feedback, or other content (“Contributions”) to MELT. By submitting, you grant MELT a worldwide, royalty-free license to use, copy, modify, and display such Contributions.

You retain ownership of your Contributions, but you are responsible for ensuring they do not violate any law or the rights of others.

5. PROHIBITED ACTIVITIES

You may not:

  • Use the Site for illegal purposes;

  • Interfere with the Site’s operations;

  • Circumvent access restrictions;

  • Attempt to access data not intended for you.

6. PRIVACY

Your use of the Site is governed by our Privacy Policy: https://meltjewellery.co.uk/privacy. By using the Site, you consent to the collection and processing of your data as outlined in the Privacy Policy.

7. TERM AND TERMINATION

These Terms remain in effect while you use the Site. MELT may suspend or terminate your access at any time for violations of these Terms or applicable law. You may not create new accounts after termination without MELT’s consent.

8. CALIFORNIA USERS

For California residents, specific rights under the California Consumer Privacy Act (CCPA) apply. You may request information about personal data we collect, opt-out of the sale of personal information, and request deletion where applicable.

For complaints or inquiries, you may contact the California Department of Consumer Affairs at:

1625 North Market Blvd., Suite N 112, Sacramento, California 95834

Tel: (800) 952-5210

9. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of the United Kingdom.

Dispute Resolution:

  • Informal Negotiations: Parties will attempt to resolve disputes informally for 30 days.

  • Arbitration: Unresolved disputes will be settled by binding arbitration under the rules of the European Court of Arbitration, seat in London, UK.

Exceptions to arbitration include intellectual property disputes, theft, privacy violations, or claims seeking injunctive relief.

10. DISCLAIMERS AND LIMITATIONS OF LIABILITY

The Site is provided “as is” and “as available.” MELT disclaims all warranties to the fullest extent permitted by law.

MELT is not liable for:

  • Errors or inaccuracies on the Site;

  • Loss or damage from use of the Site;

  • Unauthorized access to servers or data;

  • Third-party products or services.

You agree to indemnify MELT from any claims or damages arising from your use of the Site or violation of these Terms.

11. ELECTRONIC COMMUNICATIONS

By using the Site, you consent to electronic communications, including emails and notices. Electronic agreements, records, and signatures are legally binding.

12. CONTACT US

For questions or complaints regarding the Site or these Terms:

Email: info@meltjewellery.co.uk

Address: We Are All Melt Here Ltd, 4 Parkes Street, E20 3AG United Kingdom