Privacy policy
PRIVACY NOTICE
At MELT Jewellery, we are committed to protecting your personal information and respecting your privacy. If you have any questions or concerns about this privacy notice or our practices, please get in touch with us.
This privacy notice explains how we may use your information when you visit our website at https://meltjewellery.co.uk.
In this notice:
“Website” refers to any MELT Jewellery website that links to this policy.
“Services” refers to our Website, online store, events, marketing, and other related services.
The purpose of this privacy notice is to clearly explain what information we collect, how we use it, and the rights you have. If you do not agree with any part of this notice, please stop using our Services.
Please read this privacy notice carefully.
1. Information We Collect
Information You Provide to Us
We collect personal information that you provide voluntarily when you:
- Express interest in our products or Services.
- Make purchases or interact with our Website.
- Participate in events, competitions, or marketing campaigns.
- Contact us directly.
The types of personal information we may collect include:
- Personal Details: Name, email address, phone number, billing address, debit/credit card information, and other similar details.
- Payment Information: Data required to process payments, including payment instrument numbers (e.g., credit card number) and security codes.
All personal information should be accurate, complete, and updated.
Information Collected Automatically
When you visit our Website, we automatically collect information about your device and usage. This may include:
- Log and Usage Data: IP address, browser type, pages visited, time stamps, searches, and interaction data.
- Device Data: Device type, operating system, browser type, ISP, location, and system configuration.
- Location Data: Geolocation information from your device, depending on your settings.
We may also use cookies and similar technologies to collect and store information.
2. How We Use Your Information
We use the information we collect to:
- Process and Manage Orders: To complete purchases, returns, and exchanges.
- Provide Services: To deliver requested services and support.
- Communicate with You: To respond to inquiries, provide updates, and send marketing communications if you have opted in.
- Personalise Content: To tailor advertising and content to your interests and location, and to measure effectiveness.
- Administer Events and Competitions: To manage prize draws or campaigns you participate in.
We rely on legitimate business interests, contractual obligations, consent, and legal compliance to process personal information.
3. Sharing Your Information
We will only share your information in the following situations:
- With Your Consent: If you have given explicit permission.
- With Service Providers: Vendors performing services on our behalf, such as payment processing, analytics, hosting, marketing, and customer support.
- Business Transfers: During mergers, acquisitions, or the sale of company assets.
- Legal Requirements: Where required by law, court orders, or to protect safety and rights.
We do not sell, rent, or trade your personal information to third parties for promotional purposes.
4. Third-Party Access
Your information may be shared with:
• Data analytics providers
• Payment processors
All third-party services we work with are contractually required to protect your personal information and use it only to provide the services we engage them for.
5. Cookies and Tracking
We use cookies and similar tracking technologies, such as web beacons or pixels, to collect information. For details on how we use these technologies and how you can manage them, please see our Cookie Notice.
6. Retention of Information
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this privacy notice, or as required by law. Typically, personal information is not kept longer than six months unless needed for legal, accounting, or contractual purposes.
7. Security of Information
We implement organisational and technical measures to safeguard your personal information. However, no system is completely secure, and transmitting information online involves some risk. You are responsible for using the Website within a secure environment.
8. Your Privacy Rights
Depending on your location (UK, EEA, or California), you may have rights to:
- Access, update, or request deletion of your personal information
- Restrict or object to certain processing
- Withdraw consent at any time
- Opt out of marketing communications or targeted advertising
For residents of the EEA and UK, you can also lodge a complaint with your local data protection authority. For California residents, you have additional rights under the CCPA.
9. Do-Not-Track
Most browsers have a Do-Not-Track feature. We currently do not respond to these signals but will update this policy if required in the future.
10. California Residents
California residents have rights to request information about data collected, shared, or sold, and to request deletion of personal information. MELT Jewellery does not sell personal information.
11. Updates to This Policy
We may update this privacy notice from time to time. The revised date will be shown at the top, and significant changes may be communicated via the Website or email.
12. Contact Us
For questions or concerns about this privacy notice or your personal information, please email:
13. Managing Your Data
You can review, update, or request deletion of your personal information at any time via https://meltjewellery.co.uk/contact.
